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Financial Consumer Protection Assistance System
Financial Consumer Protection Assistance System Manual
The Financial Consumers Protection Assistance Management Systems (FCPAMS) Manual sets forth the general policies and procedures of Sorosoro Ibaba Development Cooperative (SIDC) in handling of consumer concerns, in compliance with the following regulations:
Cooperative Development Authority (CDA) MEMORANDUM CIRCULAR NO. 2023 - 14 Series of 2023: IMPLEMENTING RULES AND REGULATIONS OF REPUBLIC ACT NO. 11765, OTHERWISE KNOWN AS THE “FINANCIAL PRODUCTS AND SERVICES CONSUMER PROTECTION ACT
The CDA issued the circular to all cooperatives engaged in financial services to implement measures that protect the following rights of financial consumers:
a.Right to equitable and fair treatment;
b.Right to disclosure and transparency of Financial Products and Services;
c.Right to protection of consumer assets against fraud and misuse;
d.Right to data privacy and protection; and
e.Right to timely handling and redress of complaints.
Financial Consumer Protection Assistance System Manual
SIDC upholds fairness and transparency in all financial transactions. Through the FCPAS Complaint Form, members and clients can formally raise concerns or feedback regarding SIDC’s financial products and services. We ensure that every complaint is handled promptly, fairly, and confidentially because your trust and protection as a financial consumer matter to us.
